PRIVACY POLICY

PRIVACY POLICY

Last updated: January 30, 2025

This Privacy Policy describes how SpinePillow (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from getspinepillow.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information we collect and use varies depending on how you interact with us. We may use information collected about you to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms of service, and protect the Services and user rights.

What Personal Information We Collect

  1. Information We Collect Directly from You:

    • Contact details (name, address, phone number, email).

    • Order details (billing/shipping address, payment confirmation, email, phone number).

    • Account information (username, password, security questions).

    • Shopping information (items viewed, added to cart, purchased, reviews, loyalty points, referrals, gift cards).

    • Customer support information (messages and communication with us).

  2. Information We Collect About Your Usage:

    • Interaction with our Site (device, browser, IP address, network information, etc.).

    • Usage Data (collected via cookies, pixels, and similar technologies).

  3. Information We Obtain from Third Parties:

    • Vendors and service providers supporting our Site (e.g., Shopify).

    • Payment processors handling transactions securely.

    • Advertising and analytics partners providing insights on user engagement.

How We Use Your Personal Information

  • Providing Products and Services: Processing orders, managing accounts, facilitating returns, and sending transaction notifications.

  • Marketing and Advertising: Sending promotional emails, advertisements, and personalized recommendations.

  • Security and Fraud Prevention: Detecting and preventing fraudulent, illegal, or malicious activity.

  • Communicating with You and Service Improvement: Providing customer support, responding to inquiries, and improving service quality.

Cookies We use cookies to enhance your experience, analyze interactions, and enable features like personalized recommendations. You can control cookie settings in your browser, but blocking cookies may affect the functionality of the Services. For more details, visit Shopify’s cookie policy: Shopify Cookie Policy.

We recognize the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. Learn more at Global Privacy Control.

How We Disclose Personal Information We may share personal information under the following circumstances:

  • With vendors or third parties: Payment processors, IT services, fulfillment and shipping partners.

  • With business and marketing partners: To deliver services and advertisements.

  • Upon your request or consent: Social media integrations or shipping services.

  • For legal and compliance reasons: When required by law, court orders, or enforcement of policies.

Your Rights Depending on your location, you may have rights regarding your personal information, including:

  • Right to Access / Know: Request access to personal information held about you.

  • Right to Delete: Request deletion of personal information.

  • Right to Correct: Correct inaccurate personal information.

  • Right to Data Portability: Obtain a copy of personal information for personal use.

  • Right to Opt-Out of Sale or Sharing: Restrict certain data sharing or targeted advertising.

  • Right to Restrict Processing: Request limitations on data processing.

  • Right to Withdraw Consent: Revoke previously granted consent.

  • Right to Appeal: Appeal our decision if we decline a request.

Managing Communication Preferences You may opt out of promotional emails using the unsubscribe link in our emails. However, we may still send you transactional or service-related messages.

Security and Data Retention We implement security measures to protect your personal information, but no method of transmission is completely secure. We retain personal information as needed for service provision, legal compliance, and dispute resolution.

Children’s Data Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us for removal.

International Data Transfers Your information may be transferred to and processed in locations outside your country. When transferring data outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Complaints If you have concerns about our data practices, contact us. If you are unsatisfied, you may lodge a complaint with your local data protection authority.


For data protection purposes, we act as the data controller unless otherwise stated.