Terms of service

TERMS OF SERVICE

1. GENERAL
These Terms of Service ("Terms") apply to the use of the SpinePillow website and all products, services, and information offered through this website. By accessing this website and/or making a purchase, you agree to these Terms. We reserve the right to modify these Terms at any time by posting updates on our website. It is your responsibility to check this page regularly for changes. Your continued use of the website following any modifications constitutes your acceptance of the updated Terms.

2. ONLINE STORE TERMS
By using our website, you confirm that you are at least the legal age of majority in your country or residence and that you provide consent for any minor dependents to use this website. The distribution of harmful code such as viruses or malware is strictly prohibited. Any violation of these Terms may result in immediate termination of your access to our services.

3. GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your information (excluding credit card details) may be transferred unencrypted across various networks and may be adapted to meet technical requirements. Credit card details are always encrypted during transmission over networks.

4. ACCURACY OF INFORMATION
We strive to ensure that all information on our website is accurate and up to date; however, we cannot guarantee that all information is always complete, correct, or current. It is your responsibility to check for any updates or changes on our website.

5. CHANGES TO SERVICES AND PRICES
Product prices are subject to change without prior notice. We reserve the right to modify or discontinue any product or service at any time without prior notice.

6. PRODUCTS AND SERVICES
Certain products and services may be exclusively available online and in limited quantities. We reserve the right to limit the sale of our products or services to specific individuals, geographic regions, or jurisdictions.

7. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order at our discretion. If necessary, we will attempt to contact you via the provided email address or phone number. You agree to provide up-to-date, complete, and accurate account and payment details and to update them as necessary.

8. THIRD-PARTY LINKS
Our website may contain links to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of third-party websites and assume no liability for transactions or damages resulting from their use.

9. USER REVIEWS AND COMMENTS
By submitting comments, ideas, or suggestions, you grant SpinePillow the right to use, copy, and distribute them without any obligation to compensate you. We reserve the right to remove content deemed inappropriate.

10. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.

11. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be incorrect or incomplete information on our site regarding product descriptions, prices, promotions, or availability. We reserve the right to correct errors and cancel orders if any information is found to be inaccurate.

12. PROHIBITED USES
In addition to other prohibitions stated in these Terms, you are prohibited from using this website or its content for:

  • Any unlawful purpose;

  • Infringing upon intellectual property rights;

  • Distributing misleading or fraudulent information;

  • Engaging in spam, phishing, or collecting personal data of others;

  • Engaging in obscene or immoral activities. We reserve the right to terminate your access to our services if these provisions are violated.

13. LIMITATION OF LIABILITY
The use of our services and products is at your own risk. We do not guarantee that our services will be error-free or uninterrupted. SpinePillow and its employees shall not be held liable for any damage, including lost profits, data loss, or other losses arising from the use of our website or products.

14. INDEMNIFICATION
You agree to indemnify and hold SpinePillow and its employees harmless from any third-party claims resulting from a violation of these Terms or any applicable laws by you.

15. SEVERABILITY
If any provision of these Terms is deemed invalid or unenforceable, the remaining Terms shall remain in full effect.

16. TERMINATION
These Terms remain in effect until terminated by either you or us. We may terminate your access to our services at any time if you violate these Terms.

17. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and SpinePillow and replace any prior agreements or communications.

18. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the Netherlands.

19. CHANGES TO THE TERMS
The latest version of these Terms will always be available on this page. We reserve the right to make changes, and your continued use of our website following any modifications implies acceptance of the updated Terms.

20. CONTACT INFORMATION
If you have any questions about our Terms of Service, please contact us:
Email: Support@getspinepillow.com

Customer Service Hours:
Monday - Friday: 09:00-17:00